Legal & Policies

1. Introduction

MIKE'S FBA, LLC, doing business as Uptime & Spend ("we," "us," or "our") operates the website https://www.uptimeandspend.com and provides AWS/EKS cost optimization and reliability engineering services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

By accessing our website, booking consultations, or using our services, you agree to this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

• Contact Information: Name, email address, phone number, company name
• Account Information: Login credentials for booking and client portal access
• Business Information: AWS account details (read-only access), infrastructure configuration, billing data
• Communication Data: Messages, support inquiries, feedback
• Payment Information: Billing address, payment method details (processed by Wave/Stripe)

2.2 Information Collected Automatically

• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent on site, links clicked, referral source
• Cookies & Tracking: Session cookies, analytics cookies

3. How We Use Your Information

We use collected information to:

• Deliver AWS/EKS cost optimization and reliability engineering services
• Analyze infrastructure and generate cost-saving recommendations
• Process payments and maintain billing records
• Communicate with you about services, updates, and support
• Improve our website and services
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Payment processors (Wave, Stripe), email services (Zoho), analytics (Google Analytics)
• Legal Requirements: When required by law, court order, or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition (with notice)

5. Your Rights (GDPR & CCPA)

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request deletion of your data (subject to legal retention)
• Opt-Out: Unsubscribe from marketing emails
• Data Portability: Receive your data in a structured format

To exercise your rights, email: ops@uptimeandspend.com

6. Data Security

We implement industry-standard security measures including encryption (TLS/SSL), secure authentication, regular security audits, and restricted access controls. However, no method of transmission over the Internet is 100% secure.

7. Contact Us

MIKES FBA LLC d/b/a Uptime & Spend
30 N Gould St Ste N, Sheridan, WY 82801
Email: ops@uptimeandspend.com
Phone: (973) 876-1517